OUR TEAM

We have assembled a team with over 25 years of NHS, private healthcare and overseas healthcare sector experience, and 24 years in software development. Together, we employ over 27 people who share a passion for innovating software designed to make a difference to those who manage and deliver care.

  • Mark Fletcher

    Founder & CEO

    Over 25 years working with healthcare organisations, Mark has led large scale technology deployments, transformation programmes and financial turnaround and recovery initiatives.

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    Over the last seven years, as the healthcare sector has evolved and expands into the digital world, Mark embarked on a journey to develop software to take the complexity out of capacity planning and operational management.

  • Doug Winter

    Chief Technology Officer

    Doug is a highly-experienced software and systems architect specializing in cloud technologies. Doug provides strategic leadership and detail management for the full software lifecycle.

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    My range of experience includes innovative projects for creative technology start-ups as well as pan-European and global multi-year enterprise programmes. I use my extensive experience to provide advice and software architecture across Plan4’s deployments, and larger more complicated projects.

  • Andy Theyers

    Product Director

    Andy has been building web applications since the mid 90s, holding key roles in some of the largest and highest profile web projects of the time. His specialist interest is in how applications are used and how they evolve.

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    As Plan4’s Product Director, Andy helps customers shape and clarify their requirements, features that support their need and outcomes, and their supporting business structures. He looks after the early stages of projects to understand customers key success factors.

  • Rupinder Singh

    Non-Executive Director

    Rupinder joined Plan4’s Board as a non-executive director to help shape Plan4 and evolve the business, and to engage with the UK and overseas healthcare sector.

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    Rupinder has 20 years working in the NHS, both with regulatiors and provider trusts. Rupinder brings a great deal of experience in evolving digital healthcare companies, healthcare strategy and has held several Boards positions as a NED.

Software Team

Development Team

The development of Plan4’s software product Concepta is led by Claire.  Claire leads a multi-disciplinary team of full-stack, front-end and back-end developers providing leadership, coaching, and risk management to ensure a successful project.

Product Owner

Led by Andy, the product team manage the identification of new and improved software functionality and features, and the development and deployment roadmap. All delivered in response to the customers and the end user's requirements.

Data Management Team

Led by Will, the team manage the data transformation process and implementation of client API gateways.  This function is managed within Plan4’s data security framework under our accreditations, which can be viewed our Trust Centre.

UX/UI Team

James is our resident UX/UI designer. James designed Concepta’s user interface to provide an engaging experience for healthcare staff, delivering a consistent and high-quality experience that prioritises ease of use and convenience.

Project Director

Richard is the glue that binds the entire development and client deployment project plan together.  He is there to manage roadblocks, drafts the project strategy and plan, and facilitate effective communications with all stakeholders.

Product & User Testing Team

Led by Rob, the team’s responsible to ensure that all aspects of Concepta fulfills all customer needs and identify any bugs, defects, or weaknesses. Before each version release and deployment, Rob works extensively to ensure the quality of the software product and that the product complies with quality standards.

Onboarding & Customer Success Team

Onboarding

Led by Doug the Onboarding Team work with customers to onboard all technical elements of the service and staff engaged in using Concepta including:

  • Software configuration

  • User training

  • Technical support

Customer Success

Led by Mark, our customer success team assist users to deliver benefit. They support user adoption, familiarisation and benefit realisation, which includes optimizing the user experience creating plans, interpret insights, implement new ways of working and embed reporting.

Product Specialist

Led by Rob, our product specialists possess a wealth of knowledge about Concepta, each application, functionality and features enabling them to answer all product related questions from users, either directly or as 2nd Line support.

We’re currently looking to expand our team across all areas of Plan4.

We’re particularly interested in hearing from Customer Success, Product Specialists and Onboarding specialists. We are also keen to hear from Developers and Data Analysts. If you like the sound of Plan4, our values resonate and you would like to be part of the journey, we would love to hear from you.